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Shipping and Tax Policy

Shipping and Tax Policy

All Shipping are automatically tracked, unless stated otherwise. Shipping generally takes 3-9 days for U.S orders and 2-3 weeks for international orders.

Products in the same order may be shipped separately.

Our products are shipped from the U.S (unless otherwise stated), as such you are liable to pay any taxes incurred from your purchase, based on the tax policy of your country.

 Order United states International
Orders Below $100 USD USD 5.95 USD 8.95
Orders Above $100 USD  Free Free

 

 Order United Kingdom Rest of Europe
Orders Below $100 USD GBP 5 USD 7.95
Orders Above $100 USD  Free Free

 

Failed Delivery

(a) In the EU, according to the Consumer Rights Directive (2011/83/EU), the responsibility to ensure that the product is delivered to the customer lies with the trader until the customer has received the parcel or has taken possession of it. If a delivery attempt fails, it is generally the responsibility of the trader to contact the delivery service and take necessary steps to ensure the successful delivery of the product to the customer.

The Directive states: "The risk of loss of or damage to the goods shall pass to the consumer when he or a third party indicated by him, other than the carrier, has acquired the physical possession of the goods." (Article 67)

Therefore, if a delivery issue arises, it's recommended for the trader to initiate communication with the delivery service to resolve the situation and ensure that the customer receives the parcel.

(b) In the USA, UK, Canada, and Australia, the responsibility for contacting the delivery service in the event of a failed delivery typically falls upon the recipient, which is the customer. Unlike the EU's Consumer Rights Directive, these regions don't have a specific federal law that dictates the responsibilities of businesses and consumers regarding failed deliveries. Instead, it's often a matter of the terms and conditions set by the courier company, as well as common industry practices.

The recipient will be responsible for tracking their shipment, arranging re-delivery, or picking up the package from a local delivery center in case of delivery issues. This is due to the fact that the recipient's control over the delivery process is more emphasized in these regions

Failed Delivery due to customer's negligence

(c) In the EU, if a failed delivery occurs due to negligence on the customer's end, such as providing the wrong address, the customer's rights to a refund or replacement may be limited. According to the Consumer Rights Directive (2011/83/EU), the consumer's right to a refund or replacement is typically based on issues related to the conformity of the product, such as defects, not on errors caused by the consumer themselves.

If the customer provides incorrect or incomplete delivery information, resulting in a failed delivery, the trader is generally not obligated to provide a refund or replacement, as the issue does not stem from the trader's responsibilities.

(d) Similarly, in the USA, UK, Canada, and Australia, If the customer provides incorrect or incomplete delivery information, resulting in a failed delivery, the trader is generally not obligated to provide a refund or replacement, as the issue does not stem from the trader's responsibilities.

As such, you are not eligible for a refund when you fail to provide us with the correct shipping address when you placed your order.

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